News and Media

Blaine's Toolbox:Yealink Headset Deployment LessonsOriginally featured in our VoIP Web Tip Wednesday series.No audio. One-way calls. Buttons doing absolutely nothing. Before you blame the headset — read this first. Most headset issues MSPs run into aren't hardware...

Conference Phone Lifecycle CalculatorHow much longer do your desk phones have?TL;DRYear 4 is the inflection point. Most IP phones do their best work in years 1–4. After that, small things start going wrong more often, and parts get harder to find. Plan for refresh in...

Clean Call Flow = Fewer Tickets:How to Design VoIP Routing the Right WayWhen VoIP issues come in, they're often treated as isolated problems—one-off complaints about dropped calls or misrouted extensions. But if you look closely, many of those support tickets trace...

OITVOIP Manager Portal Tools MSPs Aren't Using(But Should Be)Most partners and clients use the OITVOIP Manager Portal every day — but a significant portion of its built-in tools go untouched. Teams focused on day-to-day support naturally gravitate toward the core PBX...

Where MSPs See the Biggest Voice Security RisksPlus What to Do About ThemIn our Safer Internet Day poll, MSPs identified user behavior as their primary voice security concern. This aligns with guidance from the FCC on toll fraud prevention, which emphasizes that...

VoIP Web Tip RoundupThe Troubleshooting Playbook MSPs Should Bookmark1. Welcome Back - Kicking Off VoIP Web Tips for 2026:2. VoIP Foundation Refresh - 3 Metrics MSPs Should Watch in 2026:3. Quick Win - Speed-Check Your Network Before Call Season Picks Up:4. Data...