1. SNAPmobile Versions 3.2 – 4.0 (iOS and Android)

We revamped our mobile apps to deliver a smoother, more reliable user experience.

Highlights include:

• Android:
• Dark mode support, reactive presence indicators, queue statistics for call center agents, and improved call handling.
• Release Notes: SNAPmobile Android 4.0 Release Notes
• iOS:
• Enhanced call quality with an updated voice SDK, better Microsoft SSO integration, and improved voicemail functionality.
• Release Notes: SNAPmobile Version 4.0 iOS Release Notes

2. v43-44 Release

While the v44 rollout did not happen until January of 2025, it gets a notable mention on this list as we rolled out v43 in 2024. Between these major platform releases we introduced game-changing features designed to streamline communication and improve efficiency:

• Domain-Wide Call Blocking: Block unwanted numbers across your domain directly from the Call History page.
• Call Park Ringback Ringtones: Configure distinctive ringtones for individual call parks to better manage returning calls.
• Enhanced SNAPmobile Web: Rebuilt from the ground up for faster performance, smarter session management, and push notifications for Progressive Web App (PWA) capabilities.
• Recurring Time Frames: Simplify scheduling with recurring time frames and holiday observance settings.
• Release Notes:
• v43: v43 Release Notes
• v44: v44 Release Notes

New Partnerships & Integrations

1. 888VoIP & Yealink Integration

This partnership revolutionized hardware provisioning for our partners by leveraging Yealink’s Redirection and Provisioning Service (RPS). This streamlined process reduces setup time, allowing for faster deployment and effortless device management, ensuring your business stays efficient and productive. Yealink Management Cloud Service (YMCS) & Remote Provisioning Service (RPS)

2. Enhanced Billing Solutions

We expanded our suite of billing integrations with powerful platforms like Datagate and OneBill. These solutions simplify complex billing needs by automating revenue management, ensuring compliance, and supporting usage-based billing models. Managing your financial operations has never been easier. Interested in learning more? Feel free to review the following Datagate FAQs and OneBill FAQs or book some time to discuss your options with Victoria directly at Victoria Gelabert – OIT

3. Go Integrator (UC Integrator)

Our integration with Go Integrator simplifies CRM workflows and enhances customer communications, empowering partners to efficiently manage their operations in a single platform. How to Use UC Integrator

Performance Improvements

• Portal Enhancements: Bulk editing user settings, improved load speeds, and more responsive autocomplete features for domains with large datasets. We added remote storage for call recordings and continue to add new supported devices from brands such as Yealink, Poly, Grandstream, Fanvil, Snom, and Htek in the portal.
• Call Recording Updates: Domain-wide call recording settings, third-party storage options, and improved reliability for remote storage.

Improved Communications

Recognizing the importance of transparency, we implemented stronger communication protocols to keep our partners informed at every step.

• Real-Time Alerts: Partners now receive instant notifications for any service updates, issues, or resolutions via email, Partner Central, and Discord.
• Proactive Updates: We introduced a more structured approach to communicating release notes, maintenance schedules, and ongoing progress on feedback requests.
• Feedback Channels: Our dedicated Feedback page ensures that partners can easily track upcoming features, share their needs, and stay involved in shaping our roadmap.

Looking Ahead

As 2025 moves forward, we’re not slowing down. Our team is already hard at work on new updates and integrations for 2025. From advanced collaboration tools to feedback-driven features, we’re committed to delivering the innovations your business needs to thrive.

💡 Curious about what’s coming next? Visit our Feedback page to see what’s in progress or submit your own feature requests: Feedback Page.

🔗 Explore our integrations here: OIT Integrations.