The Cloudie Report
February 20, 2025
Welcome to the all new OITVOIP monthly newsletter—your go-to source for the latest product updates, feature spotlights, and valuable support resources. Each month, we’ll bring you a behind-the-scenes look at what we’re building to make OITVOIP better than ever. Plus, we’re keeping things fun with community highlights and exclusive content made just for you!
Get the Support You Need—Faster!
At OITVOIP, we’re dedicated to equipping our partners with the right tools and support. That’s why we created the Partner Cheat Sheet—your ultimate guide to everything OIT. From technical support and billing assistance to compliance guidance, you’ll find exactly what you need, all in one place. Check out the full Partner Cheat Sheet for all the details
Learn more about what OITVOIP has to offer.
Upgrades and Integrations
Streamline your work with our latest updates and integrations. Click here to learn about what’s new!
Feedback Page
Cloudie's Work From Home Playlist
Discover the perfect playlist to stay productive and motivated while working from home. Click here to tune in!
Conference Recap
Miss the big event? Catch the key moments and insights with our conference recap. Click here to explore!
Employee Milestones
Celebrate the achievements of our incredible team members last year. Click here to join us in recognition!
Webinar and Show Roundup
From sales strategies to compliance tips, revisit last year’s top webinars and shows. Click here to dive in!
Cloudie’s Work From Home Spotify Playlist
Listen while you read!
Integrations and Upgrades
Explore our 300+ integrations
Looking for a specific one?
Check them all out here: OIT Integrations
This past year, OITVOIP brought major advancements to our platform, improving performance, integrations, and user experience. SNAPmobile 3.2 – 4.0 brought dark mode, improved call handling, and queue statistics for Android, while iOS saw better voice quality, Microsoft SSO integration, and voicemail upgrades. Our v43-44 release added domain-wide call blocking, recurring time frames, and a rebuilt SNAPmobile Web with faster performance and push notifications. We also launched new billing integrations with Datagate and OneBill, improved hardware provisioning through our Yealink partnership, and expanded CRM capabilities with Go Integrator UC.
Beyond features, we focused on performance and communication improvements. The portal now supports bulk user edits, faster load speeds, and more devices. Call recording reliability improved with domain-wide settings and third-party storage. To keep partners informed, we implemented real-time alerts, proactive release notes, and a structured feedback system. Make sure to stay tuned for what OIT delivers next!
Curious about what’s coming next?
Visit our Feedback page to see what’s in progress or submit your own feature requests.
Cloudie’s Work From Home Playlist
We reached out to our fellow OIT team members to share their favorite workday jams, and the response was so fantastic we just had to share it! The result? Cloudie’s Work From Home Playlist—99 tracks, handpicked and lovingly curated from every department.
Whether you’re aiming to ignite creativity, maintain focus, or just power through that afternoon slump, these songs are sure to keep you motivated and inspired.
We consider this playlist to be more than just music—it’s our productivity partner. Start your day on the right note and beat that post lunch fatigue by tuning in to the ultimate soundtrack for your work-from-home routine.
2024 Conference Recap
2024 was an action-packed year for OIT, as we made the rounds to both conferences on the road and online. Each event brought incredible opportunities to make new connections, reconnect with friends old and new, engage in insightful panels, and share OIT’s signature blend of energy and fun.
To everyone who joined us at these events, thank you for making them unforgettable! And for those who couldn’t make it, don’t worry—we’ve got you covered. We’ve gathered some of our favorite highlights into this conference roundup. Dive into the fun moments, and we can’t wait to see you at the next event!
Webinar Roundup
Reflecting on 2024, we’re proud to spotlight the impactful webinars and shows that defined the year. From “Prepping for Sale: Top 5 Mistakes to Avoid When Selling Your MSP” to “Finding New Revenue Opportunities via Automation and Process” and “Why Compliance as a Service (CaaS) Matters for MSPs,” these sessions delivered actionable insights and thought leadership to empower MSP growth. Missed any sessions or want to revisit key takeaways? Check out our blog post for links to these valuable resources and get ready for even more value-packed content in 2025!
Employee Milestones
Celebrating the exceptional achievements of our team is always a highlight, and we’re thrilled to recognize three standout milestones from 2024: Steven Spaulding’s promotion to Director of Technology and Jerrold Corpuz & Jack Wagner winning the Departmental Excellence Award.
Since joining the CSE team in February 2022, Steven’s dedication and expertise have been instrumental in maintaining the seamless operation of OIT’s services. His support has been invaluable to both the OITVOIP team and our Partner Community, making him the perfect choice to lead the CSE department.
Jack’s exceptional contributions during a conference exemplify his commitment to excellence. Despite last-minute scheduling challenges, he took charge of video production and management of the media room, ensuring everything ran smoothly. Additionally, Jack demonstrated his unwavering dedication by assisting with an overnight CSE issue, even while attending the event off-site.
Jerrold Corpuz’s exceptional dedication, skill, and contributions within the Telco Services department have set a shining example for us all. His support has been an invaluable asset to the Telco team and OITVOIP family as a whole.
These accomplishments highlight the incredible talent and drive within our team, and we’re honored to celebrate their contributions. Congratulations to Steven and Jack on their success and the positive impact they continue to make!