The Cloudie Report
April 17, 2025
Stay informed, stay ahead, and as always—stay connected with OITVOIP!
The Sweetest Stop at Robin Robins Boot Camp: OIT Is Back on the Road
We’re back on the road for Robin Robins Boot Camp, and Cloudie is leading the way—riding the great glass elevator straight to the future of unified communications!
While you’re there soaking in the sales and marketing gold, make sure to stop by to visit OITVOIP at booth #35 to see how we’re helping partners grow revenue with fewer headaches.
Here’s what’s waiting when you visit us:
- Revenue growth made simple – We’ll show you how our Managed Compliance solution takes the stress out of FCC tax compliance, so you can stay focused on building your business.
- VoIP that just works – Unified communications built by MSPs, for MSPs. Scalable. Supported. Seamless.
- Schedule a demo = Get a chocolate bar – But unwrap it carefully… because some bars contain a golden ticket!
- Find one, and you’re going home with a lightsaber – Yes, really. This is your chance to level up like a true telecom Jedi.
Whether you’re in it for the strategy, the swag, or a lightsaber that glows as bright as your business future—you’ll find it at our booth!
- Where: Hilton Anatole, Dallas, TX
- When: April 22–24, 2025
- Booth: #35
The lightsabers are prepped, the chocolate’s wrapped, and the booth is ready… Dallas, here we come!
Learn more about what OITVOIP has to offer.
New Status Page
We’ve partnered with Instatus to bring you a better, more reliable status page experience. See how!
You call. We Answer!
We heard your feedback and made updates to enhance your support experience. Click here to see what’s new.
Yealink AX83H Wi-Fi Handset
Our latest device offers powerful features to support your business communication needs. Learn more about the new device.
New Communication Preferences
It’s now easier than ever to manage your email preferences—right from within Partner Central. Click here to see what’s changed.
Billing Enhancements
We’ve made changes to simplify and clarify your invoices. Click here to see what’s changed.
“Who is Cloudie?”
Cloudie isn’t just our mascot—he’s the ultimate modern professional who knows how to work hard and play harder!
Click here to read more about Cloudie!
Stay Informed, Your Way: New Status Page
At OITVOIP, we believe keeping you informed should be simple, fast, and on your terms. That’s why we’re excited to announce our partnership with Instatus—bringing you a clearer, more transparent status page to keep you in the know during any service event. What’s Changed?
- Real-Time Alerts during incidents or maintenance
- Multi-Channel Notifications via email, SMS, Slack, Teams, RSS, or API
- Component-Level Visibility for pinpointing affected services
- Automated System Monitoring for instant updates
- Third-Party Component Support for easy integration into your own status page
We’re always working to make your experience smoother, smarter, and more reliable—so you’re never left guessing. Check out our new status page: https://status.oit.co/
We heard your feedback — and we took action.
One of the biggest concerns last year was the number of calls being routed to AnswerForce. Since then, we’ve made significant improvements — ensuring our growth doesn’t compromise your support experience. We’re scaling with you, and making sure you get the help you need, when you need it.
We’re proud to report that less than 15% of calls are now being pushed to AnswerForce — a huge step forward in improving service and responsiveness.
Your voice matters, and we’re always looking for ways to improve. If you have ideas for new features, functionality, or anything else that could enhance your experience, let us know at https://feedback.oit.co/ — we’re listening.
Device Spotlight: Yealink AX83H Wi-Fi Handset
We’re excited to introduce the latest addition to our device lineup — the Yealink AX83H — a high-performance Wi-Fi handset built for seamless communication and wireless freedom.
Whether you’re supporting hybrid teams, managing high-traffic environments, or just want more flexibility without sacrificing call quality, this device delivers.
Key Features:
- Dual-Band Wi-Fi 6 with 802.11k/v/r roaming for smooth, uninterrupted handoffs between access points
- HD Voice + Smart Noise Filtering for crystal-clear conversations
- Bluetooth 5.0 for wireless headset support
- 2.4″ color screen for easy navigation
- 4 SIP accounts + 5-way conferencing to power your most productive conversations
This handset offers mobility without the drop-offs — thanks to reliable roaming, high-speed wireless, and an intuitive design made for modern workspaces.
If you’re ready to elevate your cordless calling experience, we’ve got you covered.
To learn more or place an order, contact us today at [email protected].
New Communications Preferences in Partner Central
You asked for more control over how and when you receive updates—and we delivered!
Now available in Partner Central in both the Sales and Marketing Hub, our new Communication Preferences page lets you customize what you receive and how often.
Here’s what to know:
- New contacts are automatically subscribed to Platform + Status Updates
- Marketing and General Info are opt-in only (except for your primary contact)
- Advanced notification options like Teams and API subscriptions are available at status.oit.co
- Make your selection now: Communication Preferences Form
These updates are all about giving you more flexibility, faster visibility, and a smoother experience when it matters most. It’s one more way we’re making sure you’re always in control, always informed, and never left in the dark. If you have any questions or need assistance, reach out to your Success Manager or email [email protected].
Billing Update: Smarter Emails, Less Confusion
At OITVOIP, even small changes are driven by something big: your feedback. We’re constantly refining how we communicate with our partners — and that includes how we talk about billing.
What’s New?
Previously, our invoice notification emails displayed the total open balance on an account – while the attached invoice reflected only the amount due for that specific billing cycle. This caused confusion for some partners.
To fix that, we’ve updated our billing email template to show only the amount due on the attached invoice — no more second-guessing or comparing numbers.
Now, when a client receives their invoice notification, it’ll look like this:
“Your bill is ready. Your current balance is $[Invoice Amount] with a due date of [Date]. We will process this transaction within 48 hours using the payment method on file.”
Clear. Consistent. No surprises.
You can still view your full billing history anytime at: https://oitvoip.billcenter.net
