The Cloudie Report
July 24, 2025
Stay informed, stay ahead, and as always—stay connected with OITVOIP!
Introducing: Man on the Street — Tech Talk With a Twist!
We’re flipping the script on typical VoIP conversations. With our new Man on the Street series, Sales Manager, Peyton Boyd hits the streets to ask people real, insightful questions about telecom, technology trends, and the way businesses communicate. Expect laughs, unexpected answers, and a fresh take on industry chatter. Catch the latest episode and see how everyday folks handle VoIP talk—plus, if you catch up with us at ChannelCon, you might just end up in the next one!
Learn more about what OITVOIP has to offer.
Unified Email
We’re making it easier than ever to get the help you need. Click here to learn more.
ChannelCon Teaser
You don’t want to miss this! Watch our ChannelCon teaser video and come say “hi” at Booth #520!
AI & Tech Roundup
See the latest AI tool by OpenAI and learn how it can save you time!
Blame It On The VoIP
Our monthly blog, Blame It on the VoIP: 5 Pitfalls That Hurt MSPs is a must-read!
Employee Milestones
This month, we’re celebrating several employee milestones! Join us in congratulating our awesome team.
Workdays feeling a little too quiet? We’ve got you.
Check out the OIT Summer Rewind Playlist— the ultimate soundtrack for smashing through ticket queues and surviving Teams calls.
Workdays feeling a little too quiet? We’ve got you.
Check out the OIT Summer Rewind Playlist— the ultimate soundtrack for smashing through ticket queues and surviving Teams calls.
One Email. Zero Hassle. Total Convenience.
We’re making it easier than ever to get the help you need. Moving forward, all new requests—whether it’s billing, technical support, or account questions—can be sent to [email protected]. No more second-guessing or searching for the right contact.
One email. One streamlined process. Faster, easier support.
Existing email addresses will continue to work as usual, and there are no plans to sunset them. But for the quickest response and smoothest experience, [email protected] is your go-to moving forward.
Countdown to ChannelCon 2025 — Conversations You Won’t Want to Miss
ChannelCon is almost here, and we’re gearing up for three packed days of meaningful conversations at Booth #520. From streamlining VoIP operations to building smarter recurring revenue strategies, we’ll be diving into the challenges MSPs face every day—without the boring sales pitch. Plus, don’t miss Ray Orsini speaking on July 28th during the GTIA Pre-Day, with his session, “Human-Centric IT”, teaching practical ways to scale without burnout.
If you’ve been looking for ways to simplify operations, reduce headaches, and partner with a vendor who actually gets it, Booth #520 is where you’ll want to be.
Want a sneak peek of what’s coming? Check out our quick ChannelCon teaser!
Tech & AI Roundup: ChatGPT Gets to Work
AI just took a major leap forward—OpenAI’s new ChatGPT Agent, launched July 17, turns your AI assistant into an autonomous task-runner that can plan, execute, and multitask across apps like Gmail, Calendar, and even external websites. It’s available now for Pro, Plus, and Team users, and it’s a game-changer for MSPs looking to cut busywork and focus on strategy.
Plus, we’re keeping tabs on two vendors making big moves in the space: Pax8, hinting at an agent-driven future for cloud orchestration, and Guardz, gaining traction with their AI-native threat detection platform tailored for MSPs.
Curious how tools like these could fit into your stack? Learn More: https://openai.com/index/introducing-chatgpt-agent
And stay tuned—we’ll be sharing how OIT is embracing AI to build smarter tools, simplify operations, and help our partners grow faster.
Blame It on the VoIP: 5 Pitfalls That Hurt MSPs
VoIP shouldn’t feel like a trap. But for a lot of MSPs, adding it to the stack turns into a support nightmare. From network headaches to pricing fumbles and ghosting “partners,” we’ve seen the common VoIP missteps that cost time, trust, and revenue. The good news? You can skip the drama. We break down 5 real-world pitfalls that lend to MSPs headaches—and how to avoid them like a pro. Think: better onboarding, smarter bundling, and partnering with someone who actually has your back (yes, that’s us). Want to dive deeper?
OIT Milestones:
Big Wins, Fresh Titles, and Serious Team Bragging Rights
We’re all about celebrating the people who make OIT tick—and this month, we’ve got some serious shoutouts. First up, give it up for Creighton Bond, our Employee of the Month, raising the bar (and the energy) for partner support. We’re also celebrating title upgrades across the team: Corinne Elyse Dela Cruz steps into her new role as Client Success Coordinator, Chris Reeves is leading the charge as Technical Support Team Lead, and Logan Luedike is steering the creative ship as our Creative Brand Strategist. The OIT team is leveling up—and we’re just getting started.