The Cloudie Report
September 18, 2025
Stay informed, stay ahead, and as always—stay connected with OITVOIP!
Meet Your New Desk Mate: CloudieConnect Desktop App
On September 19, we’re officially launching the CloudieConnect Desktop App for Mac and Windows—bringing all the functionality of a desk phone straight to your computer. Here’s what you’ll get in one sleek package:
- Easy login with SSO or username/password
- Presence status with BLF + caller ID management
- Full call handling: hold, transfer, conferencing, auto-answer, DND
- Built-in messaging: individual & group SMS/MMS, shared & private contacts
- Access to call history, recordings, and voicemail (save, forward, manage greetings)
- Light/dark themes, multi-device use, and Yealink HID headset support
It’s a modern, flexible way to handle calls and messages—without being tied to a desk phone.
Need a hand getting started? Contact us at [email protected].
Learn more about what OITVOIP has to offer.
Are you looking for a communication system that works best for your business? Book a demo with our sales team today to learn more about our VoIP solutions.
OIT Datacenter Migration
Our datacenter migration is officially complete—partners are now running on faster speeds, stronger security, and a rock-solid infrastructure designed for seamless reliability.
Man on the Street
Harry from East Coast Network Services shares how MSPGeekCon pushed him outside his comfort zone—find out how in this month’s newsletter.
When to Go White Label
OIT’s migration path shows you exactly when to move from Channel Partner to White Label—so you can scale profit, keep clients, and grow at your own pace.
Our Fastest Onboarding Yet
Vansel Farms set a new record with OIT’s fastest onboarding yet—discover how we made it happen (and what other clients have to say) in this month’s newsletter.
VoIP Security Checklist for MSPs
Our latest blog shares an 8-point VoIP security checklist MSPs can use to stay ahead of cyberthreats heading into Q4.
CloudieConnect v5.13.3
We’re pleased to announce that CloudieConnect version 5.13.3 is now live on both iOS and Android app stores and ready for download.
What’s Fixed:
This release addresses an issue where group MMS content would not display properly when opening chat conversations.
Get the Update:
Update your app through the App Store (iOS) or Google Play Store (Android) to access the latest improvements.
Not using CloudieConnect yet? Check out the full announcement here for all the details.
For complete release notes and technical details, visit Voipdocs.
New OIT Datacenters: Migration Complete
Over the next few days, most devices will finish switching automatically, and starting Monday, September 22, we’ll share reports with partners for any that still need attention.
To avoid service interruptions, we’ll also be updating the DNS for sbc-grr.ucaasnetwork.com and sbc-las.ucaasnetwork.com to point to the new servers before shutting down the old ones, ensuring even stubborn devices can transition smoothly.
The goal: a smooth transition now, and a stronger foundation going forward.
CloudieConnect v5.13.3
We’re pleased to announce that CloudieConnect version 5.13.3 is now live on both iOS and Android app stores and ready for download.
What’s Fixed:
This release addresses an issue where group MMS content would not display properly when opening chat conversations.
Get the Update:
Update your app through the App Store (iOS) or Google Play Store (Android) to access the latest improvements.
Not using CloudieConnect yet? Check out the full announcement here for all the details.
For complete release notes and technical details, visit Voipdocs.
Man on the Street – Episode 3
This month, Peyton (OIT’s Sales Manager) sat down with Harry Torres, L3 System Engineer at East Coast Network Services, during MSPGeekCon for our latest MOTS feature.
His biggest takeaway? Growth through networking—and pushing past personal limits. For the first time, Harry spoke on a panel about neurodivergence, nerves and all, and walked away with a win.
That’s exactly what MOTS is about: real conversations, real moments, and stories that remind us why this community matters.
From Partner to Powerhouse: Knowing When to Go White Label
Most MSPs don’t grow in a straight line—and your partnership shouldn’t box you into one either. That’s why OIT created the industry’s only true migration path: a way to scale from Channel Partner to White Label Partner without starting over, losing clients, or facing penalties. And here’s the kicker—when you migrate, your clients stay yours. We’re Channel First, which means we never compete with our partners. Your clients are your clients. Always.
Here’s the sweet spot:
- Channel Partner Program (0–50 seats): Build your foundation while we handle onboarding, compliance, and support so you can focus on sales and relationships.
- The Migration Sweet Spot (~50 seats): Once you’ve proven traction, it’s time to level up—this is where most partners make the switch.
- White Label Program (50+ seats): Keep 70–80% of profit, control your pricing, and take full ownership of client relationships—with OIT’s training and support behind you.
You keep your clients, grow at your own pace, and follow a roadmap that scales with you—whether you’re at 10 seats or 500.
Because when you grow, we grow.
Vansel Farms: Our Fastest Onboarding Yet
From sign-up to fully active in under an hour—Vansel Farms now holds the record for OIT’s fastest onboarding to date.
How’d it happen? The right process, the right people, and a partner who was ready to hit the ground running. Smooth onboarding isn’t just about speed; it’s about removing friction so MSPs (and their clients) can start communicating without delay.
Here’s to growing partnerships as fast and strong as the farms they power. Welcome aboard, Vansel Farms!
Curious what other clients have to say? Check out our testimonials:
Blog Spotlight: VoIP Security Checklist for MSPs Heading Into Q4
Q4 is crunch time—projects pile up, clients get demanding, and hackers love to take advantage of year-end chaos. VoIP systems are often the prime target, with fraudsters probing SIP ports and racking up bills when no one’s watching.
Our latest blog breaks down a practical, 8-point VoIP security checklist—from encryption and firewall rules to strong authentication, patching, and secure provisioning. It’s MSP-friendly, easy to follow, and designed to help you keep client systems locked down heading into the new year.