The Cloudie Report
October 23, 2025
Stay informed, stay ahead, and as always—stay connected with OITVOIP!
Say Hello to Smarter Conversations with CloudieAI
Meet CloudieAI, our first AI-powered speech intelligence platform that turns call recordings into real, actionable insights. Launched on October 3rd, CloudieAI uses advanced speech recognition and natural language processing to automatically transcribe conversations, analyze sentiment, tag topics, and generate concise summaries — all within minutes of hanging up. Built on a multi-engine AI framework for top-tier accuracy and backed by OIT’s privacy-first design, CloudieAI helps MSPs better understand customer interactions, identify trends, and drive smarter decisions from every call.
- Feature Overview: https://voipdocs.io/features/cloudieai-call-recording-transcription-intelligence
- Full Channel Partner Announcement: https://partners.oit.co/content/4497450
- Full White Label Partner Announcement: https://partners.oit.co/content/4497450
Try it FREE through October and November and see what your calls have been trying to tell you.
Learn more about what OITVOIP has to offer.
Man on the Street
In this episode, Peyton chats with Colleen Baldrey of Moovila about marketing, connection, and community in the MSP world.
OIT Connect App Updates
OIT Connect mobile apps just got a major stability boost with Android v4.1.1 and iOS 4.1.5 — including Premium Video support and key performance fixes. Catch all the details below.
Audit Log Now Live
3 Mistakes MSPs Make
In this month’s blog spotlight we’re breaking down the three mistakes MSPs make—and the tools that can save your projects before year-end chaos hits.
Company Retreat Recap
Man on the Street – Episode 4: Marketing Meets Moovila
In the latest episode of Man on the Street, Peyton, our Sales Manager at OITVOIP, sits down with Colleen Baldrey, Growth Marketing Specialist at Moovila. Together, they dive into collaboration, community, and the quirks of marketing in tech. From swapping event stories to sharing insights on authentic engagement, Colleen dives into how partnerships and storytelling fuel growth in the MSP space. If you’ve ever wondered how marketing and managed services intersect, this one’s a must-watch.
OIT Connect App Updates (Android v4.1.1 & iOS v4.1.5)
The latest OIT Connect updates bring smoother performance across both platforms. Android v4.1.1 introduces improved stability, better contact sorting, enhanced voicemail visibility, and fixes for messaging, call handling, and UI performance — plus new Premium Video support for Android users. iOS v4.1.5 improves incoming call handling and resolves several quality-of-life issues, including duplicated contacts, disabled “Add Contact” buttons, incorrect caller info in Call History, missing “Web” status in Call Center, and Caller ID display errors with the cellular call feature.
While these updates keep OIT Connect running at peak performance, we encourage partners to explore CloudieConnect — our next-generation platform for a more unified communication experience. Learn more: https://voipdocs.io/cloudie_connect/cloudieconnect-mobile-getting-started
Have questions about the new features or fixes in OIT Connect Android v4.1.1 or iOS v4.1.5, or need help getting the most out of the latest updates? Our Support team is happy to help — reach out anytime at [email protected].
Audit Log Now Live in the Manager Portal
Stop waiting for answers — start finding them yourself. The new Audit Log is officially live in the Manager Portal, giving White Label and Channel Partners instant access to detailed activity data without needing to open a support ticket.
Need to know who changed a dial plan, deleted a user, or reassigned a phone number? Now you can see it all — directly in your portal. The Audit Log tracks real-time actions across your scope, showing who made changes, when they happened, and what was affected.
Search by domain, date, or user to troubleshoot faster, verify security activity, or review configuration history for compliance and documentation. With powerful filters, plain-English event summaries, and CSV export options, staying in control has never been easier.
This release puts the same investigative power our support team uses right into your hands — helping you resolve issues faster, monitor your systems proactively, and maintain complete visibility over your operations.
Ready to see what it can do? Check out the full Audit Log User Guide for step-by-step instructions, search tips, and use cases to help you get the most out of this new tool.
Smarter VoIP Deployments: 3 Mistakes MSPs Make (and the Tools That Fix Them)
Year-end deployments can bring their own kind of chaos — tight deadlines, renewals, and a rush to close tickets before the holidays. That’s when small VoIP details can turn into major headaches. This month, we’re breaking down the three most common deployment mistakes MSPs make — and the tools that fix them before they derail Q4. From network optimization and real-time visibility with tools like OITVOIP’s Audit Log, to user adoption strategies powered by CloudieAI, these fixes help MSPs deliver smoother, smarter rollouts every time.
Company Retreat Recap: Sunshine, Salty Air & a Side of Karaoke
This year’s OITVOIP Company Retreat took us to sunny Key West, FL, where strategy met sunshine — and the stories practically wrote themselves. From Duke’s mayonnaise gift exchanges (a nod to the legendary “spaghetti salad” saga) to an unforgettable karaoke performance of Linkin Park’s Numb (you know who you are). The vibes were high and the laughs nonstop. Between boating adventures in crystal-clear waters and our first-ever Cloudie Awards, we celebrated the incredible people behind OITVOIP’s success. It was the perfect blend of fun, connection, and well-deserved recognition. Check out the slideshow to see all the highlights!